Frequently Asked Questions
Everything you need to know about our bake-from-frozen sourdough and pasta.
Do I need to thaw the products before baking?
No thawing is required! All Wildgrain products are designed to be baked directly from frozen in 25 minutes or less for maximum freshness and convenience.
How do you ship frozen items without them melting?
We ship our boxes with eco-friendly insulation and enough dry ice to ensure your products stay completely frozen until the end of the delivery day.
Can I customize the contents of my monthly box?
Absolutely. You can swap items, add extras, or change your box type (Mixed Box or Bakery Box) at any time through your account dashboard.
What makes Wildgrain bread different from grocery store bread?
Our bread is made using traditional slow-fermentation sourdough processes, which results in better flavor, texture, and easier digestion without artificial preservatives.
How long can I store Wildgrain products in my freezer?
Our products are best enjoyed within 6 months of delivery when kept in their original vacuum-sealed packaging to prevent freezer burn.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or thawed, please contact our support team for a full refund or replacement.