Returns & Exchanges
Due to the perishable nature of our artisanal breads and pastas, we cannot accept physical returns, but we are committed to ensuring you are 100% satisfied with your Wildgrain experience. If your order arrived damaged or did not meet our quality standards, please reach out so we can make it right with a refund or replacement.
Contact Support
Email our customer success team within 7 days of delivery with your order number and a brief description of the issue.
Provide Documentation
Include photos of the shipping box and the specific products if they arrived damaged or thawed to help us improve our packaging.
Review Process
Our team will review your request within 2 business days and determine the best resolution, such as a full refund or a complimentary replacement shipment.
Keep the Food
Since we do not accept physical returns of food items, you can keep, donate, or discard the original products as you see fit.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing